Frequently Asked Questions
WHAT IS O/S…
OS stands for One Size. Sweaters using the OS convention are available in just a single size. But as each piece is made to order we can make small adjustments for length etc.
HOW DO I CARE FOR MY SWEATER…
Dry Cleaning on Short Cycle.
WHY WE OFFER EXCHANGES INSTEAD OF REFUNDS…
We currently do not offer refunds. We are a made-to-order business model, financial workflow, and strong belief in our garments themselves make us confident in offering Exchanges or store credit at this time.
WHY DOES IT TAKE SO LOOOOONG TO GET MY SWEATER?
This is a small operation and each piece is made to order.
First, the yarn needs to be ordered. Second, there is a queue. And third, it takes a minimum of three days to make each piece.
This is the prime example of slow fashion!